Privacy Policy

Pixel Media Group is committed to protecting your privacy and handling personal data lawfully, fairly and transparently under UK GDPR and the Data Protection Act 2018.

Who We Are

Pixel Media Group is a digital agency based in Brentwood, Essex, UK. You can contact us at hello@pixelmediagroup.co.uk or on +44 7311 051251.

Information We Collect

We may collect your name, email address, phone number, company details, enquiry details, website usage data, advertising interaction data and any information you choose to send to us through forms, email, phone or social platforms.

How We Use Information

• To respond to enquiries and provide quotes.
• To deliver services and manage client relationships.
• To improve our website, content and advertising.
• To measure campaign performance using tools such as Meta Pixel.
• To comply with legal and accounting obligations.

Lawful Bases

We process personal data where it is necessary to take steps before entering a contract, perform a contract, comply with legal obligations, pursue legitimate business interests, or where you have given consent.

Cookies, Analytics and Meta Pixel

Our website uses Meta Pixel to measure page views, enquiries and advertising performance. Meta may process this data according to its own policies. You can control cookies and tracking through your browser settings and relevant platform privacy settings.

Sharing Data

We do not sell personal data. We may share data with trusted suppliers who help us operate our business, such as hosting, analytics, advertising, email, CRM, accounting or professional advisory providers.

Retention

We keep enquiry and client data only as long as needed for the purpose it was collected, including legal, accounting and reporting requirements. When data is no longer needed, we delete or anonymise it.

Your Rights

You may request access, correction, deletion, restriction, portability or objection to processing of your personal data. You can also withdraw consent where processing relies on consent. To exercise your rights, contact us using the details above.

Complaints

If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

Updates

We may update this policy from time to time. The latest version will always be published on this page.